Customer Support Executive (CSE)

Join our team as a Customer Support and make a real impact by providing technical assistance and collaborating with our development team to resolve client issues.

Key Responsibilities

\- Manage and provide technical support to clients via email, phone, and other channels.

\- Troubleshoot and resolve product\-related issues, collaborating with developers for feature enhancements.

\- Conduct regular follow\-ups to ensure customer satisfaction and track issue resolution.

\- Train users on new product features, maintain detailed client records, and monitor product performance.

What We’re Looking For

\- 1\-3 years of technical support experience, ideally in SaaS.

\- Strong understanding of Sales Force Automation (SFA) and Distributor Management Systems (DMS).

\- Excellent verbal and written communication skills in English, problem\-solving skills, and the ability to manage client relationships.

\- Bachelor’s degree

Languages : English, Hindi, and any other languages. Malayalam known would be an added advantage.

\*Speak with the employer\* \+91 8971109058

Job Type: Full\-time

Pay: ₹30,000\.00 \- ₹50,000\.00 per month

Benefits

• Provident Fund

Work Location: In person