Customer Support Executive (CSE)

• *We’re Hiring** **Customer Support Intern**

We are seeking a motivated and customer\-focused Customer Support Intern to assist our support team in delivering excellent service to customers. The intern will gain hands\-on experience in customer communication, issue resolution, and support operations while learning about customer relationship management.

• *About Enlog**

Enlog is a fast\-growing climate\-tech company offering AI\-powered IoT\-based energy management solutions that help businesses optimize electricity usage, reduce costs (up to \~20–30%), and improve operational efficiency. Trusted by 2000\+ hotels, PGs, and commercial spaces, we are transforming how businesses consume and manage energy.

• *Role \& Responsibilities**

• Respond to customer inquiries via email, chat, phone, or social media.
• Assist customers with product or service\-related questions.
• Escalate complex issues to senior support representatives when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Help create and update support documentation, FAQs, and knowledge base articles.
• Gather customer feedback and report common issues or trends.
• Support the team in day\-to\-day customer service operations.

• *What we are looking for :**

• Strong verbal and written communication skills.
• Good problem\-solving and interpersonal abilities.
• Basic computer proficiency and familiarity with email and office tools.
• Ability to remain patient, professional, and empathetic when handling customer concerns.
• Willingness to learn and adapt in a fast\-paced environment.

• *Location:** Sector 62 , Gurgaon.

• *Experience**: No prior experience required (freshers can apply )

Join us in building smarter, energy\-efficient spaces and be a part of India’s growing energy intelligence revolution.

Interested candidates can DM or share their profiles at **hr@enlog.co.in**

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Work Location: In person