Key Responsibilities
\* Handle customer inquiries through chat, phone calls, email, and other communication channels.
\* Resolve customer complaints and provide accurate information regarding products and services.
\* Maintain a professional and courteous approach while interacting with customers.
\* Understand customer requirements and provide appropriate solutions.
\* Escalate unresolved issues to the concerned departments and ensure timely closure.
\* Maintain records of customer interactions and update CRM systems regularly.
\* Follow up with customers to ensure complete resolution of their concerns.
\* Achieve defined service standards, response times, and customer satisfaction targets.
\* Coordinate with internal teams to ensure smooth issue resolution.
\* Adhere to company policies, processes, and quality standards.
Pay: ₹13,000\.00 \- ₹15,000\.00 per month
Work Location: In person