Customer Support Executive (CSE)

Role: Customer Support Executive (International Voice Process)

• *Location:** Indore (Work From Office)
• *Shifts:** Rotational, mostly night shifts, with rotational week\-offs (5 working days a week)

Roles and Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve customer queries, complaints, and issues clearly and professionally
• Provide accurate information about products, services, or accounts
• Troubleshoot problems and escalate unresolved issues to the right team or supervisor
• Record call details, customer information, and resolutions accurately in the CRM system
• Meet daily and monthly targets for quality scores, call handling time (AHT), and customer satisfaction (CSAT)
• Follow company policies, scripts, and process guidelines on every call
• Maintain a polite, patient, and positive tone, even with upset customers
• Work in rotational night shifts and adapt to different time zones

Skills Required

• *Must\-have:**

• Minimum 1 year of documented experience in an International Voice Process
• Excellent spoken English and communication skills
• Willingness to work rotational/night shifts and from the office

• *Other useful skills:**

• Active listening and clear articulation, with a neutral accent
• Problem\-solving and quick decision\-making
• Basic computer knowledge and a good typing speed.
• Patience, empathy, and the ability to handle pressure
• Customer\-first attitude and good time management

Eligibility

• Undergraduates are welcome
• Immediate joiners are preferred
• Walk\-in and virtual interviews available

Pay: ₹250,000\.00 \- ₹600,000\.00 per year

Work Location: In person