Customer Support Executive (CSE)

Urgent Opening !!!

CUSTOMER SUPPORT EXECUTIVE

Location: Kochi

Qualification: Degree

Experience: **Min 2 Years of Experience in Customer Support / Customer Service**

Salary : Upto 25K.

• *Mandatory Requirements:**

• *\- Proficiency in English, Hindi, Malayalam, Tamil, and regional languages.**

\- Strong customer service and customer satisfaction skills.

\- Excellent communication and interpersonal skills.

\- Experience in \*online customer support and technical support.\*

\- Proficiency in MS Office and CRM Suites.

\*\*Key Responsibilities:\*\*

\- Handle customer inquiries and complaints through chat, phone, and social media.

\- Respond to customer queries on e\-commerce websites and social media platforms.

\- Provide accurate information about products, services, and order status.

\- Assist customers with order placement, returns, and troubleshooting.

\- Resolve customer concerns efficiently and maintain customer satisfaction.

\- Coordinate with internal departments to resolve customer issues.

\- Maintain up\-to\-date product knowledge to provide accurate responses.

\*\*Preferred:\*\*

\- Prior experience in the healthcare or pharmaceutical industry is plus

Apply: priyanka@hirestarglobal.com , Contact: \+91 9778426769

Pay: Up to ₹25,000\.00 per month

Application Question(s)

• How many years of experience do you have in Customer Support / Customer Service?
• Which languages are you proficient in: English, Hindi, Malayalam, Tamil, and other regional languages?
• Do you have experience handling customer queries through phone calls, chat, email, and social media?

Work Location: In person