Customer Support Executive (CSE)

• *CUSTOMER SUPPORT EXECUTIVE**

• *Location:** Hyderabad

• *Mode:** Work From Office
• *Designation:** Customer Support Executive

• *Languages:** English and Hindi

• *Role Overview**

The **Customer Support Executive** will be responsible for managing day\-to\-day support operations for the **TeachNext platform**, including handling inbound calls and support tickets and resolving technical and functional issues.

• *Key Responsibilities**

• Handle inbound calls and tickets related to the TeachNext platform.
• Ensure timely acknowledgement, categorization and resolution of customer queries.
• Conduct team reviews and ensure support targets are consistently met.
• Prepare daily and weekly performance reports.
• Analyze support metrics such as **resolution time, ticket volumes and SLA adherence**.
• Handle and resolve customer complaints professionally and empathetically.
• Escalate critical issues to the appropriate internal teams when required.
• Provide end\-to\-end technical support for **hardware and software issues** faced by school clients.
• Manage configuration and operation of client\-based computer operating systems.
• Handle support tickets related to the **English Lab module**.
• Prepare reports, trackers and communication documents using **MS Excel, Word and PowerPoint**.

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• *Preferred Qualifications**

• Bachelor's degree in any discipline. **B.Tech / BCA / B.Sc preferred.**
• **1 \- 2 years of experience** in Customer Support or IT Helpdesk roles.
• Prior experience in **EdTech or school\-facing support** is an advantage.
• Experience with ticketing tools such as **Freshdesk, Zoho Desk or similar**.
• Strong communication and customer\-handling skills.
• Good knowledge of **MS Excel, Word and PowerPoint**.
• Ability to handle technical and functional customer queries.
• Freshers can also apply

• *Interested candidates can fill the G\-sheet**

• *https://forms.gle/76vUu3MGnj6Yn9pAA**

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Benefits

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person