Customer Support Executive (CSE)

• *Roles \& Responsibilities**

• Handle customer queries related to the E\-wallet process through calls and email.
• Assist customers with refund\-related queries and provide accurate updates or resolutions.
• Support customers with account cancellation requests and explain the required process.
• Provide appropriate account\-related suggestions and guidance based on customer requirements.
• Understand customer concerns, troubleshoot issues, and provide timely and accurate resolutions.
• Maintain professional communication with customers in both English and Hindi.
• Document customer interactions accurately and follow the required process guidelines.
• Deliver a positive customer experience while meeting quality and service standards.

• *Candidate Requirements**

• Prior customer support experience is mandatory; candidates with 1\-4 months of relevant experience

can also be considered.

• Good communication skills in English and Hindi.
• Comfortable handling both Voice (calls) and Non\-Voice (email) support.
• Good customer\-handling, problem\-solving, and troubleshooting skills.
• Flexible to work according to process and business requirements.

• *Salary Details**

• *Freshers Experienced** Rs. 19,400 in\-hand \| Rs. 25,000 CTC

Rs. 22,400 in\-hand \| Rs. 28,000 CTC

Pay: ₹19,000\.00 \- ₹28,000\.00 per month

Work Location: In person