Customer Support Executive (CSE)

• *Key Responsibilities:**

• Handle incoming and outgoing customer calls, emails, and other inquiries.
• Provide accurate information on products, orders, delivery status, and service requests. Understand customer requirements and offer appropriate assistance.
• Coordinate with the sales, service, stores, and dispatch teams to resolve customer queries.

• *Description – Customer Support Executive**

• Follow up with customers on orders, quotations, complaints, and pending requests.
• Register customer complaints and ensure timely resolution.
• Maintain customer records, call logs, and follow\-up details.
• Prepare daily customer support reports and update records in Excel or the company CRM.
• Maintain professional communication and a high level of customer satisfaction.
• Escalate complex issues to the concerned department or supervisor when required.

• *Eligibility Criteria Education:**

• Any graduate or diploma holder; relevant experience preferred.
• Experience: Freshers and experienced candidates may apply.
• Good verbal and written communication skills in English and Tamil.
• Basic computer knowledge, including MS Office and Excel.
• Good telephone etiquette and interpersonal skills.
• Strong follow\-up, coordination, and problem\-solving abilities.
• Ability to work independently and as part of a team

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Experience

• Customer support executive: 1 year (Required)

Language

• English fluently (Required)

Location

• Maduravoyal, Chennai, Tamil Nadu (Preferred)

Work Location: In person