Customer Support Executive (CSE)

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow\-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product\-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2\+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem\-solving and customer\-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship\-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer\-centric approach.

Qualification

Bachelor's degree in any discipline.