Customer Support Executive

• *Neuroglia Health Private Limited (NHPL) — A Part of M3, Inc., Japan**

M3, Inc. is a global healthcare leader based in Tokyo, trusted by 4\+ million doctors across 9 countries. Since 2019, Neuroglia Health Private Limited (NHPL) has been part of M3’s global ecosystem, building technology\-driven platforms at a massive scale for doctors and medical students in India, with a clear mission of building better doctors.

Our flagship product, **Marrow,** is one of the most trusted learning platforms for doctors — operating at a scale few education companies ever reach: millions of learners, petabytes of high\-quality learning data, and 500\+ million hours of video streamed through a system as complex and secure as leading global streaming platforms. Our infrastructure powers learning for hundreds of thousands of doctors daily, with a strong focus on performance, reliability, and security.

• *Under NHPL**, we also operate DBMCI One — a powerful hybrid learning platform that brings decades of DBMCI’s trusted medical coaching legacy into a scalable digital ecosystem, blending top faculty expertise with structured digital learning, live and recorded sessions, high\-yield notes, and exam\-focused preparation tools to enable aspirants across India to access proven teaching excellence anytime, anywhere.

• We are a self\-funded, EBITDA\-positive organization with strong cash reserves, built on financial discipline and sustainable growth. We believe in long\-term value creation over short\-term hype, and remain deeply committed to our mission of building better doctors.*

Together with Marrow, it strengthens our mission of building better doctors through technology, scale, and academic rigor.

• *Customer Support Executive**

As we enter our next phase of growth, our focus is on building a high\-impact talent engine that can scale sustainably—hiring exceptional talent across functions, strengthening leadership hiring, and driving a culture of ownership, speed, and excellence through every hire.

• *What will you be doing here?**

• **Be the User Champion:** Take ownership of user challenges—solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.
• **Analyse and Innovate:** Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data\-backed insights.
• **Collaborate and Communicate:** Work closely with cross\-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
• **Stay Ahead of the Curve:** Master the Marrow platform and its evolving features, offering users up\-to\-date and accurate support. Track, report, and proactively address recurring pain points with data\-backed insights.

• *Who are we looking for?**

• A recent graduate who thrives on problem\-solving and has a passion for user experience.
• Exceptional communication skills—both written and verbal. You donʼt just answer questions; you tell a story that makes sense.
• A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.
• Someone whoʼs energised by the idea of helping others and making a difference, one query at a time.

Job Type: Full\-time

Pay: ₹28,000\.00 \- ₹29,000\.00 per month

Benefits

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person