Customer Support Executive

Customer Support Executive – Design Cafe (Homelane Process)

• *Job Category:**

Customer Support / Voice Process / Interior Solutions Support

• *Shift Timings:**

General Shift (No Night Shifts)

• *Employment Type:**

Full\-Time

• *Work Type:**

Work from Office (No cab facility provided)

• *Job Description:**

We are hiring **Customer Support Executives** for the **Design Cafe process (under Homelane)**. This role involves voice\-based customer interaction and coordination in the home interior solutions segment. The role is based on strong communication skills in English, Hindi, and a regional language. This is a great opportunity for candidates looking to build a long\-term career in customer service and home design support.

You will be expected to handle client queries with professionalism, manage post\-sales support, and ensure customer satisfaction. You must be flexible to work **6 days a week** with **1 rotational weekly off**. Please note that **no cab facility** is provided.

Candidates with **a minimum of 6 months experience** are preferred, but freshers with strong communication skills and interest in the home/interior space are also welcome.

This is a **walk\-in recruitment process** scheduled for **Monday**, and shortlisted candidates **must meet Mr. Chandra only**. Any candidate approaching another team or misdirected will not be entertained.

• *Salary Structure:**

• **Experienced:** ₹25,000 CTC / ₹21,000 take\-home \+ incentives
• **Fresher:** ₹22,000 CTC / ₹18,000 take\-home \+ incentives

• *Key Responsibilities:**

• Handle inbound/outbound calls and support customer inquiries
• Coordinate with design teams and customers regarding their orders
• Manage follow\-ups and ensure timely resolution of client issues
• Maintain CRM entries and ticketing systems as per process
• Deliver high customer satisfaction and professionalism during interactions

• *Skills Required:**

• Excellent verbal communication in **English**
• Fluency in **Hindi** and one **regional language**
• Customer\-centric attitude and problem\-solving skills
• Basic computer knowledge (MS Excel, CRM usage)
• Ability to handle client queries with patience and professionalism

• *Qualification:**

• Minimum: 12th Pass / Graduate preferred
• Experience: 0–2 years (6\+ months experience preferred with relieving papers)

• *Work Location:**

Bangalore (On\-site, walk\-in required)

• *Walk\-in Date:** Monday

• *Contact Person:** **Mr. Chandra (Only)**

• *Additional Requirements:**

• Candidate must carry experience documents (if applicable)
• No cab or transportation will be provided
• Must be comfortable working 6 days a week with rotational off

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Work Location: In person