Customer Support Executive

• *Job description**

• *About Ajjas**

Ajjas is a fast\-growing IoT company specializing in GPS tracking devices and smart mobility solutions. We design our products in\-house and support customers across India. We believe in ownership, learning, and customer\-first thinking.

• *Role Overview**

As a Customer Support Executive, you will be the first point of contact for our customers. Your role is to understand their concerns, guide them patiently, and ensure a smooth support experience over calls and WhatsApp.

If you enjoy talking to people and solving problems, this role is for you.

• *Key Responsibilities**

• Handle inbound and outbound customer calls professionally
• Understand customer issues and provide accurate solutions
• Guide customers on product usage, app features, and basic troubleshooting
• Update customer details and call notes in the CRM system
• Escalate technical issues to the relevant team when required
• Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
• Collect customer feedback and share insights with the team

• *What We’re** **Looking For**

• *Must\-Have Skills**

• Good communication skills in Hindi and English
• Confidence in handling customer calls
• Patience, empathy, and problem\-solving mindset
• Basic computer knowledge

• *Good to Have (Not Mandatory)**

• Experience in customer support / call center / tech support
• Familiarity with mobile apps, GPS devices, or IoT products
• Knowledge of CRM tools
• Training will be provided willingness to learn is more important than technical expertise.

• *Qualifications**

• Graduation in any discipline
• 1–2 years of customer support experience preferred
• Freshers with strong communication skills are welcome

• *Performance Metrics**

• Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Call quality and process adherence

• *Work Environment**

• Comfortable and friendly office space
• Supportive team and learning culture
• Growth opportunities in a fast\-growing tech company

• *How to Apply**

Email: **hr@ajjas.com**

Call / WhatsApp: **9826428400**

• *Immediate joiners preferred**

Pay: ₹175,000\.00 \- ₹250,000\.00 per year

Benefits

• Provident Fund

Work Location: In person