Customer Support Executive

• *Customer Support**

Hiring Customer Support Executives \- Blended Process (Voice, Emails, Chats)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day!

We are looking for candidates who are cool\-headed, organized and confident in their working style to keep our clients happy with their shipping experience on iCarry.in.

The job involves

• Outbound calling to leads and clients \- to help with on\-boarding, ritention, explain services and get them to start booking shipments
• Provide Client support over phone, whatsapp and email – inbound as well as outbound
• Respond to \& Resolve support tickets as per SLA
• Co\-ordinate with Courier Partners to resolve our client complaints
• Other ad\-hoc work tasks / duties as required (as per guidance from your supervisor)

Ideal candidate should have good command in written and verbal English and Hindi (additional languages a plus)

Prior experience in a BPO company or ecommerce process is mandatory.

Prior experience in customer support at a logistics company is a huge plus.

Work location \- Work from your home. You should have access to a good broadband connection, a recent laptop with a webcam and a mobile phone.

Job Types: Full\-time, Permanent

Benefits

• Cell phone reimbursement
• Paid sick time
• Work from home

Language

• Hindi (Preferred)
• English (Preferred)
• Other Indian Language is a plus

Work Location: Remote

Pay: ₹12,000\.00 \- ₹17,000\.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Application Question(s)

• Where are you currently located?
• Are you fluent in English and Hindi? Please mention any other Indian languages you can speak.
• Do you have your own working laptop and a reliable internet connection for a remote work setup?
• Have you handled customer support for a courier, logistics, or e\-commerce company? If yes, please briefly describe your experience.
• What was your last down monthly salary?
• Are you ok with the salary range of 12000\-17000 per month?

Work Location: Remote