Customer Support Executive (NDR & Delivery)

Role: Customer Support Executive (NDR \& Delivery)

Company: Bubble Me (as seen on Shark Tank India Season 5\)

Location: Panchkula, Haryana (On\-site, Full\-time)

Compensation: Up to ₹17,000 per month (based on experience)

Qualification: Graduate in any field

Experience: Minimum 6 months in customer support / BPO / e\-commerce / courier support

Language: Good Hindi and English (speaking and writing)

• *WHAT YOU WILL DO**

• Handle failed deliveries (NDR): call and WhatsApp customers, confirm address and delivery time, and get the courier to reattempt
• Convince COD customers to accept their order or pay online, so fewer parcels return
• Track delayed, stuck and "delivered but not received" parcels and follow up with couriers until solved
• Arrange replacement or refund for lost or damaged parcels and help file courier claims
• Send customers clear, polite delivery updates by call and message
• Update daily records in Excel / Google Sheets
• Report couriers or pin codes with repeated issues to your Team Lead and follow SOPs for routine cases

• *WHAT WE NEED**

• Confident, polite calling, including with upset customers
• Basic Excel or Google Sheets (filters, sorting) **Good follow\-up habit and attention to detail**
• Ability to learn new software quickly (courier portals, helpdesk tools)

• *BONUS:**

Experience with NDR, RTO, COD or courier portals (Shiprocket, Delhivery, Bluedart)

• *WHY JOIN US?**

A brand recognised on India's biggest startup stage, a supportive team and room to grow.

• *TO APPLY** Send your CV on email: hr@bubbleme.in (Subject: Customer Support Executive – Panchkula)

Please mention in your message: total experience, current salary, expected salary and notice period.

Pay: ₹12,000\.00 \- ₹17,000\.00 per month

Work Location: In person