Customer support executive
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Job Description
\* Handle merchant queries through calls, emails \& WhatsApp
\* Resolve issues related to POS machines, transactions \& settlements
\* Conduct welcome calls and guide merchants on product usage
\* Follow up on complaints and ensure timely resolution
\* Educate merchants about offers and campaigns
\* Promote additional services (Upselling/Cross\-selling)
\* Maintain records of customer interactions and resolutions
Required Skills
\* Good communication skills in English \& Tamil
\* Customer handling and problem\-solving skills
\* Ability to manage high call volumes
\* Basic knowledge of POS, UPI \& digital payments
\* CRM/Ticketing system knowledge is an added advantage
Eligibility
\* Minimum 12th Pass
\* Age below 35 years
Pay: ₹10,000\.00 \- ₹30,000\.00 per month
Benefits
- Provident Fund
Work Location: In person
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Mumbai
- Posted
- 2d ago
- Source
- Indeed