Customer Support Executive – Remote (Night Shift)

Customer Support Executive (Remote – Night Shift)

• *Company:** Tutree India Technologies Pvt. Ltd.
• *Job Type:** Full\-time
• *Work Mode:** Remote
• *Experience:** Minimum 2 Years
• *Shift:** Night Shift (Starting at 1:30 AM IST)
• *Working Days:** 6 Days a Week

Job Description

Tutree India Technologies Pvt. Ltd. is looking for a proactive and customer\-focused Customer Support Executive to join our team. The ideal candidate will be responsible for assisting parents, students, and tutors, resolving customer queries, and ensuring a smooth tutoring experience for our US\-based customers.

• *Key Responsibilities**

• Handle customer inquiries through email, chat, phone, and other communication channels.
• Assist parents and students with class scheduling, rescheduling, cancellations, and general service\-related queries.
• Coordinate with tutors regarding session confirmations, attendance, and scheduling issues.
• Resolve customer complaints professionally and ensure timely follow\-ups.
• Monitor pending queries and coordinate with internal teams to ensure effective resolution.
• Maintain accurate records of customer interactions and resolutions in CRM systems.
• Escalate complex issues to the appropriate department when required.
• Communicate effectively with US\-based customers and maintain high customer satisfaction.
• Collaborate with sales, operations, and tutoring teams to ensure seamless service delivery.

Requirements

• Minimum 2 years of experience in customer support, customer service, or a similar role.
• Excellent written and verbal English communication skills.
• Strong problem\-solving and multitasking abilities.
• Customer\-oriented mindset with a proactive approach.
• Ability to work independently in a remote environment.
• Comfortable working night shifts and supporting customers in the United States.
• Basic knowledge of CRM tools, Google Workspace, email, and chat support platforms.
• Must have a reliable laptop, stable internet connection, and a good\-quality microphone.

Preferred Qualifications

• Experience in the EdTech industry is preferred.
• Experience handling US\-based customers is an advantage.

How to Apply

Interested candidates can email their **updated CV along with a video resume in English** to **recruiter@tutree.com**.

Please include your current CTC, expected CTC, notice period, and earliest joining date in your application.

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance

Application Question(s)

• How many years of customer support experience do you have?
• Are you comfortable working a night shift starting at 1:30 AM IST?
• Are you comfortable working 6 days a week?
• Do you have a reliable laptop and stable internet connection?
• How many years of experience you have in handling US\-based customers?

Work Location: Remote