Customer Support Executive - Social Media

• *Key Responsibilities:**

· Experience 2\-5 years, with good english communication.

· Handle escalation cases through calls, emails, and outbound communication.

· Respond to customer queries and complaints received through social media platforms.

· Handle escalation cases through calls, emails, and outbound communication.

· Follow up on social media escalations and ensure timely resolution.

· Coordinate with internal teams and service teams for issue resolution.

· Prepare and share daily and monthly reports.

· Maintain records of customer interactions and escalations.

· Ensure customer concerns are addressed as per company guidelines.

· Manage **Online Reputation Management (ORM)** activities for all brands.

• *Skills Required**

· Effective verbal and written communication

· Customer\-centric approach

· Basic computer knowledge

· Willingness to learn and adapt

Job Type: Full\-time

Pay: ₹17,000\.00 \- ₹21,000\.00 per month

Work Location: In person