Customer Support Executive

• *Job Summary**

We are looking for **a technically skilled and customer\-oriented Customer Support Executive** with a strong understanding of SQL and database concepts. The ideal candidate should have a technical educational background and experience in customer support, preferably within the IT or software industry.

• *Key Responsibilities**

• Handle customer queries and provide timely, effective resolutions through calls, emails, or other support channels.
• Troubleshoot technical issues and assist customers with software or application\-related problems.
• Use SQL queries to retrieve, analyze, and validate data for issue resolution.
• Identify, investigate, and resolve customer\-reported technical issues.
• Coordinate with internal technical and development teams to resolve complex issues.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Document recurring issues and contribute to improving support processes.

• *Required Skills and Qualifications**

• 1–2 years of experience in customer support or technical support.
• B.Tech, B.E., BCA, or a similar technical qualification.
• **Strong knowledge of SQL** is mandatory.
• Good understanding of databases, queries, and data retrieval.
• Strong troubleshooting and problem\-solving skills.
• Good verbal and written communication skills.
• Ability to understand technical issues and explain solutions clearly to customers.
• Customer\-focused attitude with a willingness to learn and adapt.

• *Preferred Candidate Profile**

• Candidates with experience in the IT, software, or technology industry are preferred.
• Experience in application support, product support, or technical customer service will be an added advantage.
• Candidates who can combine technical knowledge with customer\-handling skills are encouraged to apply.

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Benefits

• Paid time off
• Provident Fund

Work Location: In person