Customer Support Executive (Tamil & English)

We are looking for a dedicated and customer\-focused **Customer Support Executive** who is fluent in **Tamil and English**. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for helping customers.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, and chat.
• Communicate effectively in both **Tamil and English**.
• Assist customers with product information, account\-related queries, and issue resolution.
• Record customer interactions and maintain accurate support records.
• Escalate technical or unresolved issues to the appropriate team.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Provide excellent customer service and maintain a high level of customer satisfaction.
• Coordinate with internal teams to ensure timely resolution of customer requests.

Requirements

• Fluency in **Tamil and English** (both spoken and written).
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer queries professionally and patiently.
• Strong problem\-solving and multitasking skills.
• Willingness to learn new software and business processes.
• Previous customer support experience is an added advantage but not mandatory.

Preferred Skills

• Experience using CRM or customer support tools.
• Ability to work in a team\-oriented environment.
• Positive attitude and customer\-first approach.

Qualification

• Any Degree / Diploma
• Freshers and experienced candidates are welcome to apply.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Work Location: Remote