Customer Support Executive

We are looking for a Customer Support Executive to manage end\-to\-end operational and support activities for our dealer network. The role involves dealer onboarding, issue resolution, internal coordination, and ensuring high service quality and dealer satisfaction.

• *Key Responsibilities**

• Act as the primary point of contact for dealers for operational and support\-related queries.
• Coordinate dealer onboarding, documentation, and system access.
• Handle service requests, complaints, and escalations within defined timelines.
• Track device installation, activation, tagging, and service status.
• Maintain accurate records of dealer interactions, tickets, and resolutions.
• Provide regular status updates and basic reports to management.

• *Requirements**

• Must be willing to work in rotational shifts.
• Bachelor's Degree
• Good verbal and written communication skills.
• Strong coordination, follow\-up, and multitasking abilities..
• Proficiency in MS Excel and basic reporting.

• *Company Description**

Transight is a leading innovator in IoT hardware manufacturing, supported by an in house R\&D team. The company specializes in IoT Gateways, IoT Gateways, GSM/GNSS for automotive telematics, and EV/BMS telematic devices, including ARAI and CE certified products. As an ISO 9001:2015 certified organization, It is one of the largest manufacturers of AIS 140 certified GPS tracking devices in India, with flagship devices such as Compass 2G/4G and Discovery EV/2G/4G making a global impact.

Job Types: Full\-time, Permanent

Pay: ₹14,000\.00 \- ₹18,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Ability to commute/relocate

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• Are you willing to work in rotational shifts?

Language

• Hindi (Required)

Work Location: In person