Customer Support Executive

• *\*\*Candidates from Tricity(Chandigarh, Mohali \& Panchkula) will be preferred\*\***

We are seeking an enthusiastic and detail\-oriented **Customer Support Specialist** to join our team. In this role, you will play a key part in delivering exceptional service by reaching out to customers for order confirmations, providing support for service\-related inquiries, and handling data organization tasks. This position is ideal for someone with strong communication skills, a customer\-first attitude, and a knack for organizing and sorting data effectively.

• *Experience: 0\-2 years only**

• *Responsibilities:**

• **Customer Outreach:** Make calls to customers for order confirmations, ensuring accuracy of details and answering any queries they may have.
• **Service Coordination:** Assist with customer service calls, providing relevant information and resolving basic issues or directing to appropriate departments as needed.
• **Data Management:** Sort, categorize, and maintain customer and order data, ensuring records are accurate, up\-to\-date, and accessible for team use.
• **Follow\-Up:** Conduct follow\-up calls to confirm service satisfaction and gather customer feedback.
• **Report Generation:** Prepare and update daily or weekly reports on call outcomes, feedback, and data accuracy.
• **Collaborate with Teams:** Work closely with sales, customer service, and operations teams to ensure seamless communication and efficient service.

• *Skills:**

• Strong verbal communication and interpersonal skills.
• Basic computer skills, including familiarity with data entry and MS Office.
• Organizational skills and attention to detail for data sorting tasks.
• Ability to multitask and manage time effectively.

Job Type: Full\-time

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Benefits

• Cell phone reimbursement

Ability to commute/relocate

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Preferred)

Language

• English (Required)

Work Location: In person