Customer Support Executive – Voice Process (English & Hindi)

• *Job Summary:**

We are looking for a **Customer Support Executive (Voice Process)** with excellent communication skills in **English and Hindi** to handle customer queries over calls. This is a **night shift role** with **pick\-up and drop cab facility** provided.

• *Key Responsibilities:**

• Handle **inbound and outbound calls** to assist customers with their queries and concerns.
• Communicate clearly and professionally in both **English and Hindi**.
• Provide timely and effective resolutions to customer issues.
• Maintain high levels of **customer satisfaction and service quality**.
• Accurately log call information and follow up on pending cases.
• Escalate unresolved issues to the appropriate teams as needed.
• Adhere to call handling scripts, compliance guidelines, and quality standards.

• *Eligibility Criteria:**

• **Education:** Minimum 12th Pass / Graduate
• **Languages:** Fluent **spoken English and Hindi** is mandatory
• **Experience:** Freshers and experienced candidates are welcome
• Comfortable working in **night shifts**
• Good problem\-solving and interpersonal skills
• Basic computer and typing skills

Job Type: Full\-time

Pay: ₹250,000\.00 \- ₹490,099\.22 per year

Benefits

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person