Customer Support Executive (WhatsApp & Order Confirmation)

• *Location:** Saki Naka, Mumbai (Work from Office)
• *Employment Type:** Full\-time

About the Role

We are looking for enthusiastic and customer\-focused individuals to join our Customer Support team. If you enjoy interacting with customers, resolving queries, and delivering an excellent customer experience, we would love to hear from you.

This role is ideal for candidates who want to build a career in customer support and operations. Freshers with strong communication skills are welcome to apply.

Key ResponsibilitiesWhatsApp Support

• Respond to customer queries via WhatsApp in a timely and professional manner.
• Assist customers with product information, order updates, and basic troubleshooting.
• Resolve customer concerns or escalate them to the relevant team when required.
• Maintain accurate records of customer interactions in the CRM/system.
• Ensure high customer satisfaction through prompt and empathetic communication.

Order Confirmation

• Contact customers to confirm order details before dispatch.
• Verify customer information, delivery address, and order accuracy.
• Coordinate with internal teams to ensure smooth order processing.
• Update order statuses and maintain accurate records.
• Handle customer queries related to order confirmation and modifications.

Who Should Apply?

• Freshers or candidates with **0–2 years of experience** in Customer Support, Customer Service, BPO, Call Centre, Chat Support, or Voice/Non\-Voice processes.
• Graduates or HSC pass candidates with relevant customer support experience.
• Strong verbal and written communication skills in **English and Hindi**. Additional regional languages are an advantage.
• Basic computer skills and comfort using chat platforms, email, and MS Office/Google Workspace.
• Good listening skills, patience, and a customer\-first approach.
• Ability to work in a fast\-paced environment and manage multiple conversations.

Preferred Background

We are looking for candidates with experience or interest in

• Customer Support
• Chat Support
• Voice Process
• Non\-Voice Process
• E\-commerce Customer Service
• BPO / Contact Centre
• Customer Experience

This Role Is Not Suitable For

• Candidates with more than 2 years of experience in managerial or team lead positions.
• Professionals from unrelated domains such as Software Development, Finance, Sales, Marketing, HR, Design, Manufacturing, or Engineering.
• Candidates looking exclusively for remote or hybrid work.

What We Offer

• Opportunity to build a career in customer support and operations.
• Structured training and onboarding.
• Supportive and collaborative work environment.
• Learning and growth opportunities within the organization.
• Competitive salary and employee benefits.

Walk\-in Interview Details

• *Date:** Tuesday, 21 July 2026
• *Time:** 2:00 PM – 5:00 PM onwards

• *Interview Venue:**

501, Crescent Solitaire, 8th Floor,

International Airport Road, Andheri – Kurla Road,

Andheri, Mumbai, Maharashtra – 400072

• *Landmark:** Beside Ultraviolette Space Station, Opposite to Central Hospital

For any queries or further clarification, kindly address your concerns to the **recruitment3@flomattress.com**

If you enjoy helping customers and want to be part of a fast\-growing organization, we would love to meet you!

Pay: ₹20,000\.00 \- ₹26,000\.00 per month

Benefits

• Provident Fund

Application Question(s)

• How many years of experience do you have in Customer Support, Customer Service, Chat Support, or a BPO/Call Centre role?
• Are you comfortable working from our Mumbai office and handling customer interactions via WhatsApp, calls, and order confirmations?

Work Location: In person