Customer Support Executive

• *Customer Support Executive – Chat Process**

Are you a good communicator with strong problem\-solving skills? Join our team as a **Customer Support Executive – Chat Process** and help us deliver an excellent customer experience!

• *Job Title:** Customer Support Executive – Chat Process
• *Department:** Customer Support
• *Employment Type:** Full\-Time
• *Work Mode:** Onsite
• *Shift Timings:** 24×7 Rotational Shifts (Morning, Evening \& Night)
• *Working Days:** As per roster, with rotational weekly offs

• **Experience***

• Freshers can apply!
• 6 months of experience in customer support, chat support, or BPO is preferred.

• *Key Responsibilities**

• Handle customer queries and complaints through live chat.
• Provide accurate information and resolve customer concerns efficiently.
• Manage multiple chat conversations while maintaining service quality.
• Document customer interactions in CRM or ticketing systems.
• Escalate complex issues to the relevant departments.
• Meet performance targets related to response time, resolution, and customer satisfaction.
• Follow company policies, SOPs, and data privacy guidelines.

• *Requirements**

• Graduate in any discipline, as per company requirements.
• Strong written English communication skills.
• Good typing speed (ideally 30 WPM) with accuracy.
• Basic computer knowledge and familiarity with email and web\-based applications.
• Excellent problem\-solving, multitasking, and customer\-handling skills.
• Willingness to work in rotational shifts, including nights, weekends, and public holidays as per roster.

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Work Location: In person