Customer Support Intern

• **Company: Extramarks Education India Pvt. Ltd.**

• *Location: Noida, Sec 136**
• *Employment Type: Internship (full time conversion based on performance)**
• *Duration: 3 Months for internship**
• *Work Mode: 5 Days**
• *Work Arrangement: Work From Office (WFO)**

• *Qualification \& Requirements**

• **Education:** Bachelor’s degree
• **Soft Skills:** Excellent verbal and written communication, active listening, empathy, and strong problem\-solving capabilities.
• **Technical Skills:** Proficiency with Operating Systems (Windows) , MS Word, Excel etc

• *Job Description**

• The primary responsibility is to act as the initial point of contact for schools reporting technical issues.
• The person will gather essential details, set expectations, and hand over the case to technical experts for remote or telephone resolution.

• *Key Responsibilities:**

• **Initial Contact \& Communication:** Make outbound calls or receive inbound calls from the school to log into their technical complaints and concerns.
• **Information Gathering:** Collect and document basic, actionable information (e.g., school name, user details, exact error messages, device types) so technical experts can understand the context.
• **Expectation Setting:** Professionally inform the school that a specialized technical team will contact them shortly to resolve the issue over a remote session or on a call.
• **Customer Service:** Maintain a courteous, professional, and empathetic tone to ensure the client feels supported and informed while they await technical assistance.
• **Excel Data Maintenance:** Log every call accurately in a master Excel sheet, capturing fields like school ID, contact info, issue brief, and ticket status.

Pay: ₹9,000\.00 \- ₹10,000\.00 per month

Benefits

• Food provided
• Paid sick time

Work Location: In person