Customer Support Officer

• *\*Company: Rupeek Fintech Pvt Ltd\***

• *\*Location: Koramangala\***

• *\*Position: Customer Support Executive\***

• *\*Salary:\***

• *\*For Freshers 18k in hand and PF , Insurance\***

• *\*Experienced 20k in hand and PF, Insurance\***

• *\*Key Responsibilities:\***

Handle and resolve customer complaints.

Coordinate with internal teams to ensure timely resolution.

Manage high\-priority customer issues and provide appropriate solutions.

Follow up on pending cases and ensure closure within defined TAT.

Maintain accurate records of complaints, resolutions, and customer interactions.

Identify recurring issues and share feedback with the concerned teams.

Ensure a high level of customer satisfaction and professional communication.

• *\*Requirements:\***

0–3 years of experience in Customer Support/ Complaint Management.

Excellent verbal and written communication skills.

Strong problem\-solving and customer\-handling abilities.

Good knowledge of MS Office/CRM tools.

Ability to work under pressure and manage multiple cases.

• *\*Language: English \+ Hindi \+ Tamil/Telugu\***

Pay: ₹18,000\.00 \- ₹22,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person