Customer Support Representative - International Process

• *Company Name: CyberToss Pvt. Ltd. (https://www.cybertoss.com/)**

• *Job Location: Serampore**

• *Experience: 1\-2 Years**

• *Shift Timing: Night Shift**

• *Job Type \- Onsite**

• *Salary \- 14,000 to 15,000 \+(Night shift bonus and Project incentives)**

• *Job Description:\-**

Urgent requirement is going on in **Cybertoss Pvt Ltd** for the post of **Customer Support Representative**. **Cybertoss** is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non\-Voice Process, E\-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a **Customer Support Representative**. If you are looking for an exciting place to work, here is your opportunity.

• *Job Responsibilities:\-**

• Provide assistance to international clients on email, chats or verbally.
• Quick and attentive speaking with the clients.
• Take ownership of customer issues.
• Troubleshoot problems and drive resolutions.
• Escalate unresolved issues to relevant internal teams.
• Collect prompt and accurate customer feedback.
• Document knowledge as solution articles.
• Master the use of help desk software.

• *Education:\-**

Graduation

• *Skills:\-**

• Excellent English Communication is a must.
• International client handling experience would get preference.
• Competent technical knowledge.
• Ability to multitask.
• Attention to detail.
• Ability to honor deadlines.
• A proactive approach to support.
• Minimum 1 year of work experience in the same domain is mandatory.

• *Parks and Benefits:\-**

• **Direct Employment**
• **Weekly 5 Days of Work**
• **On\-Time Salary**
• **Performance Incentive**
• **Night Shift Bonus**
• **Paid Sick Leave**

• *Interested candidates can email their CV at career@cybertoss.com or can call on 8582881664**

Job Types: Full\-time, Permanent

Pay: ₹14,000\.00 \- ₹16,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Education

• Bachelor's (Required)

Experience

• US/UK client support: 1 year (Required)

Language

• English (Required)

Shift availability

• Night Shift (Required)

Work Location: In person