Customer Support Representative- Interns and Freshers

• *Company:** Volody Products Pvt. Ltd.
• *Experience:** 0–4 Years
• *Location:** Mumbai
• *Employment Type:** Full\-time

About the Role

We are looking for a proactive and customer\-focused Customer Service Executive to join our team. The ideal candidate should have excellent communication skills, problem\-solving abilities, and a passion for delivering a seamless customer experience.

Key Responsibilities

• Handle customer queries via calls, emails, and chat in a professional manner
• Resolve customer complaints and provide timely solutions
• Maintain accurate records of customer interactions and follow\-ups
• Coordinate with internal teams to ensure quick issue resolution
• Provide product/service information and guide customers effectively
• Build positive relationships with customers and ensure customer satisfaction
• Follow company processes and maintain service quality standards

Required Skills \& Qualifications

• 0–4 years of experience in customer service/support roles
• Excellent verbal and written communication skills
• Strong interpersonal and problem\-solving abilities
• Ability to manage multiple tasks and work in a fast\-paced environment
• Basic knowledge of CRM tools and MS Office
• Positive attitude and customer\-first approach

Preferred Qualifications

• Experience in SaaS, IT, or product\-based companies is a plus
• Graduate in any discipline

Pay: ₹10,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person