Job Description

*Job Title:** **E\-mail \& Chat Support Executive (Freight Forwarding Operations)**

*Location:** Pitampura, Delhi (Onsite)

*Salary:** ₹29,000 – ₹30,000 per month

*Experience:** 1–2 Years

*Employment Type:** Full\-Time

*Shift Timing:** 10:00 AM – 7:00 PM (Day Shift)

*Joining:** Immediate Joiners Preferred

About the Role

We are looking for a detail\-oriented and proactive E\-mail \& Chat Support Executive to join our Freight Forwarding Operations team. The ideal candidate will be responsible for managing shipment\-related data, coordinating with stakeholders, providing shipment updates to customers, and ensuring accurate documentation throughout the logistics process.

This role requires excellent communication skills, strong attention to detail, and the ability to work efficiently in a fast\-paced logistics environment.

Key Responsibilities

Enter and maintain shipment details accurately in logistics management systems.
Prepare, verify, and update export/import documentation.
Track cargo movements and update shipment status information.
Respond to customer queries through email, chat, and voice communication.
Coordinate with airlines, shipping lines, transporters, customs agents, and internal teams.
Maintain customer records, shipment data, and invoice\-related information.
Verify shipment information including container numbers, cargo weight, HS codes, and delivery schedules.
Conduct web research and gather shipment\-related information as required.
Ensure timely and accurate communication with clients regarding shipment progress and delivery updates.
Generate reports and maintain operational records.

Required Skills

Excellent verbal and written communication skills.
Experience in Email Support, Chat Support, or Customer Service.
Good data entry and documentation skills.
Basic understanding of Freight Forwarding, Logistics, Shipping, Export, or Import processes.
Comfortable with voice calling and client coordination.
Strong attention to detail and accuracy.
Proficiency in MS Excel and internet research.
Ability to multitask and work under deadlines.

Preferred Qualifications

1–2 years of experience in Logistics, Freight Forwarding, Shipping, Operations, Documentation, or Customer Support.
Exposure to international processes will be an added advantage.
Experience handling shipment tracking and logistics coordination is preferred.

Why Join Us?

Stable day\-shift opportunity.
Exposure to international logistics and freight forwarding operations.
Professional and collaborative work environment.
Opportunity to build a long\-term career in logistics and supply chain operations.

Immediate Joiners Preferred

If you have strong communication skills and experience in operations, logistics support, customer service, or documentation processes, we'd love to hear from you.