Customer Support Service

Job description

Job Description: Customer Support Service/IndiaMART Enquiry Executive

• *Company Name:** The Artarium LLP
• *Job Title:** Customer Support Service/IndiaMART Enquiry Executive
• *Salary:** ₹10,000–₹18,000 per month
• *Experience:** 0–3 Years
• *Qualification:** Graduate
• *Location:** Gurugram

• *Job Summary**

We are looking for a proactive and detail\-oriented IndiaMART Enquiry Executive to manage incoming buyer enquiries, prepare quotations, follow up with potential customers, and coordinate with internal teams to convert leads into confirmed orders.

• *Roles \& Responsibilities**

• Respond to all IndiaMART enquiries within **15 minutes**.
• Understand buyer requirements, including product specifications, size, quantity, and delivery details.
• Prepare and share quotations as per the approved rate card.
• Follow up on every quotation until the order is confirmed or marked as lost.
• Maintain and update the lead sheet daily with enquiry and follow\-up status.
• Coordinate with dispatch and procurement teams for confirmed orders.
• Maintain professional communication with customers and ensure timely responses.

• *Eligibility \& Required Skills**

• Graduate in any discipline.
• 0–3 years of experience; freshers with good communication skills can apply.
• Good verbal and written communication skills in Hindi and English.
• Basic knowledge of MS Excel and Google Sheets.
• Strong follow\-up, coordination, and customer\-handling skills.
• Ability to manage multiple enquiries and meet response\-time targets.

• *Interested candidates can apply with their updated resume.**

Work Location: In person

Pay: ₹10,000\.00 \- ₹18,000\.00 per month

Work Location: In person