- *Position:** Customer Support Specialist
- *Experience Required:** 2 to 5 Years
- *Location:** Chennai
- *Department:** Customer Success / Customer Support
Role Overview
We are looking for a **Customer Support Specialist** with **2 to 5 years of experience** in **Customer Support or Customer Success** to join our team. The ideal candidate should be passionate about delivering exceptional customer experiences, resolving customer issues efficiently, and building strong customer relationships. Experience in the **SaaS (Software as a Service)** domain will be an added advantage.
Key Responsibilities
- Provide timely and professional support to customers through email, chat, calls, or ticketing systems.
- Understand customer concerns and troubleshoot issues effectively to ensure quick resolution.
- Manage and track customer queries, ensuring all issues are resolved within defined SLAs.
- Collaborate with internal teams such as Product, Technical Support, and Engineering to address customer issues.
- Guide customers on product usage, best practices, and platform functionalities.
- Maintain accurate records of customer interactions, issues, and resolutions in CRM or support tools.
- Proactively identify recurring customer issues and provide feedback for process or product improvement.
- Build strong customer relationships to improve customer satisfaction and retention.
Required Skills \& Qualifications
- 2 to 5 years of experience in **Customer Support**, **Customer Success**, or related customer\-facing roles.
- Strong communication skills, both written and verbal.
- Excellent problem\-solving and troubleshooting abilities.
- Ability to understand customer requirements and provide appropriate solutions.
- Experience working with ticketing systems, CRM tools, or customer support platforms.
- Strong interpersonal skills and ability to manage customer relationships effectively.
- Ability to work collaboratively with cross\-functional teams.
- Good organizational and time management skills with attention to detail.
- Customer\-centric mindset with a focus on delivering quality support.
Preferred Qualifications
- Experience working in the **Software as a Service (SaaS) domain** will be an added advantage.
- Exposure to customer onboarding, product adoption, or account management processes.
- Basic understanding of APIs, integrations, or software workflows is preferred.
- Experience in handling global customers or enterprise clients is a plus.
Pay: ₹400,000\.00 \- ₹600,000\.00 per year
Benefits
- Health insurance
- Provident Fund
Work Location: In person