Customer Support Specialist

• *Roles \& Responsibilities**

• Respond to customer queries through **live chat** in a clear and professional manner.
• Assist customers with product information, order updates, issue resolution, and general questions.
• Provide accurate and timely solutions to ensure customer satisfaction.
• Maintain records of customer interactions and follow company guidelines.
• Collaborate with internal teams for quick issue resolution.
• Meet daily/weekly targets such as response time, accuracy, and quality of service.
• Ensure a positive customer experience at all times.

\*

• *Skills Required**

• Good written communication skills.
• Fast and accurate typing ability.
• Basic computer knowledge and ability to multitask.
• Problem\-solving and customer\-focused attitude.
• Ability to handle multiple chats at once (if required).
• Ability to work in rotational shifts (based on process).

Job Types: Full\-time, Fresher, Permanent

Pay: ₹26,000\.00 \- ₹38,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Application Question(s)

• Rate your English communication skills out of 10
• Are you comfortable with the location of Makarba, Ahmedabad?
• Are you comfortable with rotational shift?

Work Location: In person