Customer support

• *JOB SUMMARY**

Customer Support Executive to serve as the primary point of contact for patients and channel partners throughout a diagnostic monitoring study.

The role spans the full study lifecycle — pre\-study scheduling and patient briefing, in\-study support and troubleshooting, and post\-study coordination through report delivery.

Fresh graduates with strong communication skills and an interest in healthcare operations.

• *KEY RESPONSIBILITIES**

• Serve as the primary point of contact for patients throughout the study lifecycle.
• Assist distributors and channel partners with day\-to\-day operational queries, dispatches, returns, and onboarding activities.
• Coordinate with internal clinical, logistics, and reporting teams to ensure studies are completed on schedule.
• Maintain accurate records and prepare periodic MIS reports on study volume, turnaround time, and open issues.
• Address patient and partner concerns promptly and escalate clinical or technical issues to the appropriate internal teams when required.

• *REQUIREMENTS**

• Bachelor's degree — Life Sciences, Nursing, Biomedical, Paramedical, or any other discipline.
• Freshers are welcome to apply. Prior internship or project experience in customer support, healthcare operations, clinical coordination, or patient services will be an added advantage.
• Basic knowledge of MS Excel and computer applications.
• Strong written and verbal communication skills with a calm and empathetic approach.
• Good attention to detail and the ability to manage multiple tasks effectively.

• *PREFERRED**

• Interest in healthcare, diagnostics, medical devices, or patient support services.
• Ability to communicate confidently with patients and channel partners.
• Good organizational and problem\-solving skills.
• Willingness to learn and work collaboratively with cross\-functional teams.
• Exposure to customer service, healthcare projects, or internships will be an added advantage.

• *LANGUAGE REQUIREMENTS**

MANDATORY · 2 \+ 1

• *Languages known** :Tamil, English and Hindi — mandatory, Telugu or Kannada(Preferred

Candidates fluent in more than one regional language will be given preference.

• *Shift availability:** Night Shift (Preferred)

• *Work Location**: In person

• *Experience:** Customer support: 1 year (Preferred)

• *Contact : (Krishna HR) 8637452328**

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Health insurance

Work Location: In person