Customer Telephone Support Service Representative (Legal)

Simman Solicitors, a reputed law firm based in the UK are currently seeking a Customer telephone support service representative / Call Handler to run their back office in New Delhi, India.

• *Key Responsibilities**

• Handle incoming and outgoing telephone calls professionally.
• Respond to client enquiries with patience, empathy and discretion.
• Manage difficult or challenging callers calmly and professionally.
• Take clear, accurate messages and promptly relay them to the appropriate person.
• Coordinate communications with the UK office.
• Maintain accurate records of calls and correspondence.
• Assist with general back\-office administration.
• Handle confidential information with discretion.

• *Candidate Requirements**

• Fluent spoken and written English is essential.
• Excellent telephone manner, listening and customer service skills.
• Previous experience in reception, call handling or office administration; legal experience is an advantage.
• Patient, professional and confident when handling difficult callers.
• Proficient in Microsoft Office, particularly Outlook and Word.
• Organised, attentive to detail and able to multitask under pressure.
• Degree or equivalent qualification.

• *Additional information:**

• **Working Days:** Monday to Friday
• **Working Hours:** 9:00 am – 6:00 pm UK time
• **During British Summer Time:** 1:30 pm – 10:30 pm IST
• **During GMT:** 2:30 pm – 11:30 pm IST
• **Employment:** Permanent, Full\-time
• **Start Date:** Immediate

Job Types: Permanent, Full\-time

Pay: ₹30,000\.00 per month

Application Question(s)

• Able to work between Hours: 9:00 am – 6:00 pm UK time

During British Summer Time: 1:30 pm – 10:30 pm IST

During British Winter Time: 2:30 pm – 11:30 pm IST

Education

• Diploma (Required)

Experience

• Customer Call Services: 2 years (Required)
• administratrator: 1 year (Required)
• Call center: 1 year (Required)

Language

• and understand fluent English (Required)

Work Location: Remote