Job Description

*Job Title: D2C Beat Trainer – Retail Training \& Coaching**

*Company:** \[Bharti Airtel]
*Location:** Delhi

*Salary:** ₹3\.5 – ₹4\.5 LPA \+ Incentives
*Experience:** 3–5 Years (Training \& Retail Preferred)

*About the Role**

We are seeking passionate and dynamic **D2C Beat Trainers** to drive excellence in retail performance. As a key **knowledge custodian**, you will empower store staff and managers through impactful training on soft skills, customer experience, product knowledge, and sales processes.

This role is ideal for professionals who enjoy coaching, influencing teams, and driving measurable business results in a fast\-paced retail environment.

*Key ResponsibilitiesTraining \& Development**

Create and execute **training calendars** and **beat plans** based on need analysis.
Conduct **on\-ground training** for store staff and managers on:
Soft skills \& customer experience
Product \& device knowledge
Sales and service excellence
Deliver **24 training man\-days per month** (mix of classroom \& on\-store coaching).
Conduct **performance coaching sessions** to improve productivity and sales conversion.
Facilitate **NHIP (New Hire Induction Program)** and refresher sessions.

*Operational Excellence**

Conduct **Training Need Analysis (TNI)** and design action plans.
Drive consistent **store performance** through capability building.
Ensure implementation of all **training and compliance guidelines**.
Track participation in **online assessments (DKT, JKQ)** and maintain documentation.
Submit regular reports and insights to the Circle/Regional leadership.

*What We’re Looking For**

**3–5 years** of experience in training, preferably in **Retail / D2C / Telecom / FMCG**.
Strong understanding of **CS processes**, **mobile technology**, and **sales enablement**.
Excellent communication, presentation, and interpersonal skills.
Ability to **coach, influence, and engage** diverse teams.
High sense of **ownership**, self\-motivation, and **accountability**.
Willingness to **travel 100–200 KM** as per training needs.

*Why Join Us**

Be part of a fast\-growing D2C ecosystem shaping the **future of retail excellence**.
Opportunity to **coach and develop frontline teams** across multiple regions.
Attractive **incentive structure** and **career growth pathways**.
Continuous learning through **certifications, OJT, and development programs**.

*Onboarding \& Certification**

All trainers undergo

**NHIP Certification** covering behavioral, sales, and service modules.
**On\-the\-Job Training (OJT)** at high\-performing stores for 1 month.
Performance evaluation through **GAD requirements** and **geo\-tagging reports**.