Join Our Community
Data Analyst/Customer Support – Services Central
(Data Resarch \+ SAP, Freshdesk, C4S, CRM systems, and C4S, ticketing and monitoring) 5\-10 Yrs Key Responsibilities
\* Review non\-matching Parent DUNS records through monitoring tools and order exceptions. Conduct detailed research and validation activities using internal DUNS management tools, SAP data, CRM systems, and external business reference sources to verify company information and resolve discrepancies.
\* Monitor and manage Freshdesk support tickets related to onboarding, DUNS validation, customer onboarding issues to ensure timely resolution and follow\-up.
\* Perform AI / web research to confirm business legitimacy or clarify ambiguous DUNS data.
o Adjusting and correcting DUNS records within onboarding and master data tools.
o Updating corresponding SAP customer master data and related system records as required.
o Coordinating with internal support, compliance, or master data governance teams
o Escalating unresolved or compliance\-related concerns through appropriate operational channels.
o Notify customers when resolution or clarification is complete, if needed.
o Coordinate communications and follow\-up activities with customer\-facing teams, onboarding specialists, and customers to ensure alignment on onboarding status, issue resolution, and onboarding readiness requirements.
Skills Needed
\* Strong analytical and data research skills.
\* Experience with SAP, Freshdesk, C4S, CRM systems, and C4S.
\* Strong organizational and ticket management abilities.
\* Business acumen to understand customer structures, partnerships, and onboarding requirements.
\* Problem\-solving and critical\-thinking skills to resolve data and onboarding issues efficiently.
\* Strong written and verbal communication skills for customer and cross\-functional coordination.
\* Attention to detail and focus on data accuracy and first time\-right onboarding.
\* Ability to manage multiple priorities in a fast\-paced operational environment.
\* Experience working cross\-functionally with customer\-facing and support teams.
\* Familiarity with AI/web research tools for business validation and data verification 2:00 pm \- 11:00 pm
Pay: ₹120,000\.00 \- ₹150,000\.00 per month
Work Location: Remote
MuleSoft Developer
MindTrilogy IT Solutions Pvt. Ltd · Remote, IN
Tibco Developer
MindTrilogy IT Solutions Pvt. Ltd · Remote, IN