Delivery Head

Join us at Input Zero Technologies!

### **Know our company**

Input Zero Technologies: Your Boutique Solution for Enterprise Service Management

At Input Zero Technologies, we specialize in Enterprise Service Management functions, with a particular focus on ServiceNow, BMC Product Suite, and RPA. What sets us apart is our large enterprise C\-level CXO exposure, which differentiates us from the rest of the pack in this segment.

### **Life at IZT**

Where growth knows no bounds!

Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We're all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission? To create a workplace that fuels your progress and creativity. So, let's roll out the red carpet and welcome you to the IZT family!

### **Day in the Life of a ServiceNow Delivery Head at IZT**

• Own end\-to\-end delivery across multiple ServiceNow programs and strategic accounts, ensuring alignment with business objectives and contractual commitments.
• Review overall delivery health, key milestones, SLAs, risks, and dependencies across accounts and geographies.
• Act as the primary escalation point for complex delivery, customer, or operational challenges and drive timely resolutions.
• Engage with CXO\-level client stakeholders to review progress, value realization, and future roadmap opportunities.
• Collaborate closely with Sales and Presales teams to support ongoing deals, solution shaping, estimations, and RFP/RFI responses.
• Provide strategic guidance to Program Managers, Architects, and Account Leads to ensure consistent delivery standards and best practices.
• Drive account growth initiatives, including renewals, upsell, cross\-sell, and expansion opportunities.
• Review financial performance including revenue, margins, utilization, forecasts, and cost optimization.
• Strengthen delivery governance by tracking KPIs, CSAT, NPS, and continuous improvement actions.
• Lead people and talent initiatives, including mentoring senior leaders, performance reviews, succession planning, and capability building.
• Oversee the evolution of ServiceNow offerings, accelerators, and CoE capabilities aligned with market demand.
• Ensure compliance with ServiceNow best practices, security standards, and internal quality frameworks.
• Partner with internal stakeholders such as PMO, HR, Finance, and Leadership to enable scalable and sustainable delivery.
• Drive innovation through automation, AI, and platform optimization to improve delivery efficiency and customer outcomes.
• Represent Input Zero Technologies as a trusted delivery leader and advisor across customers, partners, and internal forums.

• *Requirements**

To excel in this role, you should possess the following

• 10\+ years of overall IT experience with 10\+ years in ServiceNow delivery leadership roles.
• Strong hands\-on foundation in ServiceNow development and architecture earlier in the career.
• Extensive experience delivering large\-scale, enterprise ServiceNow transformations.
• Proven ability to manage multiple ServiceNow programs and strategic accounts concurrently.
• Experience leading large, cross\-functional delivery teams (100–200\+ resources) across onshore, offshore, and nearshore models.
• Deep functional expertise across ITSM, ITOM, CSM, FSM, HRSD, GRC, and SecOps modules, with a strong understanding of CMDB design, Discovery, Service Mapping, Event Management, and ServiceNow integrations.
• Experience working in multi\-vendor and complex client ecosystems.
• Ability to define and implement delivery governance frameworks, KPIs, SLAs, and escalation models.
• Hands\-on involvement in presales activities, including RFP/RFI responses, solution design, effort estimation, and commercials.
• Strong CXO\-level stakeholder management and executive communication skills.
• Proven experience handling critical escalations and turnaround situations.
• Familiarity with Agile, SAFe, ITIL, DevOps, and hybrid delivery models.
• Exposure to global delivery and international clients across multiple industries.
• ServiceNow certifications such as CSA (mandatory); CIS, CAD, or CTA preferred.
• Project and service management certifications such as ITIL, PMP, or PRINCE2 are good to have.
• Eligibility to work in India.