Delivery Head

Role: Delivery Head

Experience: 12\+ Years

Location: Chennai, Perungudi – WFO (Mon\-Fri)

About Us

At Xerago, we’re a 20\-year\-old Marketing \& Technology company blending data, creativity, and AI to drive a measurable impact for global brands. We partner with leading enterprises to deliver digital transformation, customer experience, data, cloud, CMS, and engineering solutions. We are looking for a Delivery Manager who can lead cross\-functional teams, drive delivery excellence, and ensure successful execution of strategic client engagements.

What You'll Do Here

• Own end\-to\-end delivery across multiple accounts, projects, and programs, ensuring successful execution of strategic technology and digital transformation initiatives.
• Act as the delivery leader responsible for delivery governance, operational excellence, customer satisfaction, and business outcomes across all delivery teams.
• Lead project and program delivery through effective planning, execution, monitoring, risk management, and stakeholder engagement.
• Manage and mentor Delivery Managers, Project Managers, Scrum Masters, Technical Leads, Architects, and cross\-functional delivery teams.
• Drive on\-time, high\-quality delivery while ensuring adherence to scope, budget, quality standards, and client expectations.
• Oversee resource planning, workforce management, capacity forecasting, utilization, and talent allocation across delivery portfolios.
• Establish and monitor delivery of KPIs, project health metrics, customer satisfaction scores, utilization, productivity, and operational metrics.
• Conduct executive governance reviews, steering committee meetings, delivery reviews, and client status reporting.
• Manage delivery risks, dependencies, escalations, and critical issues while driving timely resolution and stakeholder alignment.
• Build strong relationships with client leadership teams and serve as the primary escalation point for delivery\-related matters.
• Drive continuous improvement initiatives, delivery best practices, process standardization, and operational efficiencies across engagements.
• Collaborate with sales, pre\-sales, and account management teams to support growth initiatives, solution discussions, renewals, and account expansion opportunities.
• Ensure successful execution of Agile, Scrum, Waterfall, and hybrid delivery methodologies across teams.
• Foster a high\-performance culture focused on accountability, collaboration, innovation, and customer success.
• Drive delivery excellence while balancing customer satisfaction, team engagement, profitability, and business growth.

Who We'd Love to Work With

• 12\+ years of overall IT industry experience, with at least 5\+ years of Delivery Leadership / Delivery Management roles.
• Proven experience managing large\-scale delivery organizations with 100\+ resources across multiple teams and projects.
• Strong experience leading Delivery Managers, Project Managers, Scrum Masters, Architects, and Engineering teams.
• Demonstrated success in managing multiple concurrent projects, programs, and client engagements.
• Expertise in delivery governance, project portfolio management, resource management, budgeting, forecasting, and operational excellence.
• Experience working with Digital Transformation, CMS, Data \& Analytics, Cloud, Martech, Engineering, AI, or Enterprise Technology programs.
• Strong stakeholder management skills with experience engaging CXOs, business leaders, and senior client stakeholders.
• Proven ability to manage escalations, drive delivery recovery plans, and maintain customer confidence during critical situations.
• Experience in capacity planning, utilization management, workforce optimization, and delivery forecasting.
• Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery frameworks.
• Experience owning delivery metrics, customer satisfaction, delivery quality, and operational performance.
• Excellent leadership, communication, presentation, negotiation, and people management skills.
• Strong analytical and problem\-solving capabilities with a focus on business outcomes and continuous improvement.

Work Location: In person