Delivery Manager-credit & loan application-immediate

Designation**Delivery Manager–Credit Cards \& Loans Applications Support Lead** Exp18\+yrs**Location Details**Thurbhe/Malad, Mumbai**Mode of Interview**1st \& 2nd round virtual**Key Responsibilities**1\. Service Delivery \& Production Support **Own the availability, stability, and performance of credit card and loan applications.** Drive incident, problem, and change management processes in line with ITIL standards. **Ensure regulatory and compliance requirements are met for all application changes.** Establish SLAs and KPIs, monitoring performance and ensuring continuous improvements.2\. Change \& Release Management **Plan and deliver application enhancements, upgrades, and regulatory changes.** Coordinate with development, testing, infrastructure, and vendor teams to ensure timely releases. **Oversee release governance, risk assessment, and rollback strategies.3\. Stakeholder Management** Act as a single point of contact (SPOC) for credit card and loan application delivery. **Partner with business product owners, operations, risk, and compliance teams to capture requirements and align delivery.** Communicate delivery status, risks, and issues to senior management.4\. Vendor \& Partner Management **Manage third\-party vendors and technology partners for application support and enhancements.** Negotiate SLAs and ensure compliance with contractual obligations.5\. Leadership \& Team Management **Lead a team of application support analysts, engineers, and SMEs across credit card and loan platforms.** Foster a culture of ownership, accountability, and continuous improvement. **Drive knowledge management, training, and succession planning.**Required Skills \& Competencies Banking domain expertise in credit card and loan systems (origination, servicing, collections, payments, etc.). **Strong experience in IT service delivery and application support management.** Knowledge of ITIL processes, incident/problem/change management. **Hands\-on experience in core banking platforms, middleware, APIs, and digital channels.** Ability to manage large cross\-functional programs with multiple stakeholders. **Strong vendor management and contract governance experience.** Excellent communication, negotiation, and leadership skills.**Performance Metrics Application uptime and SLA adherence.** MTTR (Mean Time to Restore) and incident reduction. **Regulatory change delivery on schedule.** Business satisfaction scores (CSAT/NPS). **Cost efficiency and vendor performance.**MandatoryQualifications Bachelor’s degree in computer science, IT, or related field (Master’s preferred). **18\+ years of experience in IT service delivery / production support, with at least 5 years in banking applications.** ITIL certification mandatory; PMP/Prince2 or Agile delivery certifications preferred.

Pay: ₹1,500,000\.00 \- ₹3,000,000\.00 per year

Experience

• Banking domain: 10 years (Required)
• IT service managed services: 7 years (Required)

Work Location: In person