Department Manager

· **Job Title: Department Manager \- Fashion Apparel**

· **Location:** Pantaloons – GE Road, in front of Anupam Garden, Raipur

· **Reporting To:** Store Manager

• *Job Purpose**

The Department Manager is responsible for driving sales, profitability, customer experience, and team performance within the assigned fashion apparel department. The role requires strong leadership capabilities and hands\-on operational management to achieve weekly and monthly business targets while ensuring excellent store standards.

• *Key Responsibilities**

• *Sales \& Business Performance**

• Drive departmental sales to achieve weekly, monthly, and annual targets.
• Monitor and analyse sales trends, conversion, ASP, UPT, and category performance.
• Develop and execute action plans to close sales gaps and maximize business opportunities.
• Ensure achievement of revenue, productivity, and profitability goals.
• Manage markdowns, promotions, and seasonal launches effectively.

• *Team Leadership \& People Management**

• Lead, motivate, coach, and develop a team of Sales Associates.
• Conduct regular team briefings, performance reviews, and coaching sessions.
• Set clear performance expectations and monitor individual productivity.
• Drive a high\-performance culture focused on customer service and target achievement.
• Manage rostering, attendance, and manpower utilization effectively.

• *Customer Experience**

• Deliver exceptional customer service standards across the department.
• Ensure customer complaints and escalations are resolved promptly.
• Build customer loyalty through personalized selling and service excellence.
• Drive customer engagement initiatives and repeat business.

• *Merchandise \& Inventory Management**

• Ensure optimum stock availability and effective inventory control.
• Monitor stock movement, sell\-through, and replenishment requirements.
• Minimize shrinkage, stock loss, and inventory variances.
• Ensure visual merchandising standards are maintained as per brand guidelines.

• *Operations \& Compliance**

• Maintain store hygiene, safety, and operational standards.
• Ensure adherence to SOPs, audit requirements, and company policies.
• Monitor billing efficiency and departmental processes.
• Support store events, promotions, and special initiatives.

• *Desired Candidate Profile**

• *Educational Qualification**

• Graduate in any discipline. (MBA/Retail Management preferred)

• *Experience**

• **3\-5 years of experience in Fashion Apparel Retail.**
• Minimum **1 year of team handling experience** in a supervisory or managerial role.
• Experience in large\-format retail stores, lifestyle, fashion, or apparel brands preferred.

• *Required Skills**

• Strong understanding of apparel retail operations.
• Proven ability to drive sales and achieve weekly/monthly targets.
• Excellent team management, coaching, and people development skills.
• Strong analytical and business planning capabilities.
• Good knowledge of visual merchandising and inventory management.
• Strong communication and interpersonal skills.
• Customer\-centric approach with problem\-solving ability.
• Proficient in MS Office and retail systems.

• *Key Performance Indicators (KPIs)**

• Achievement of Sales Target (%)
• Conversion Rate
• Average Transaction Value (ATV)
• Units Per Transaction (UPT)
• Gross Margin
• Team Productivity
• Customer Satisfaction Score
• Shrinkage Control
• Stock Availability
• Employee Engagement \& Retention

• *Competencies**

• Leadership \& Team Development
• Result Orientation
• Business Acumen
• Customer Focus
• Planning \& Execution
• Decision Making
• Ownership \& Accountability
• Communication \& Influencing Skills

• *Ideal Candidate:** A passionate fashion retail professional with a strong apparel background who can lead teams effectively, drive weekly and monthly sales targets, improve customer experience, and deliver consistent business results.

Work Location: In person