Deputy Manager - CAT - SPARC

• *Job Title:** Deputy Manager \- CAT \- SPARC

• *Company Name:** Axis Max Life Insurance

• *Job Description:**

The Deputy Manager in the CAT (Customer Analytics and Transformation) department at Axis Max Life Insurance is responsible for driving initiatives that enhance customer engagement and experience through analytical insights and data\-driven strategies. The role involves working closely with cross\-functional teams to develop, implement, and monitor programs that support the company's strategic goals.

• *Key Responsibilities:**

• Conduct in\-depth analysis of customer data to identify trends, behaviors, and opportunities for improvement in customer experience.
• Collaborate with various departments such as marketing, sales, and product development to design and implement customer\-focused initiatives.
• Develop and maintain dashboards and reports that provide leadership with insights into customer interactions and business performance.
• Utilize advanced analytics techniques to support decision\-making processes and deliver actionable recommendations.
• Monitor and evaluate the effectiveness of customer engagement strategies and propose enhancements based on findings.
• Lead and mentor junior analysts within the team to foster a culture of data\-driven decision\-making.
• Stay updated on industry best practices and emerging trends in customer analytics and insurance.

• *Skills Required:**

• Strong analytical and problem\-solving skills with the ability to interpret complex data sets.
• Excellent communication skills, both verbal and written, to convey insights to various stakeholders.
• Proficiency in statistical analysis tools and software (e.g., R, Python, SAS, or equivalent).
• Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling reports.
• Knowledge of customer journey mapping and experience design principles.
• Ability to work independently as well as part of a team in a fast\-paced environment.
• Project management skills with the ability to manage multiple priorities effectively.

• *Tools Required:**

• Advanced skills in Excel for data manipulation and analysis.
• Experience with database management systems (e.g., SQL) to query large datasets.
• Familiarity with CRM platforms and customer engagement tools.
• Use of business intelligence software for data reporting and visualization.

The ideal candidate will possess a deep understanding of customer analytics, a strategic mindset, and a commitment to transforming customer experiences within the life insurance industry.