Deputy Manager – Service Operations & Service Sales

Now

Job ID

R\-546868

Category

Sales Support

Location

Gurgaon, India

Region

APAC

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high\-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high\-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

• *We are the people who give possibilities purpose**

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

• *Job Description**

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### **1\. Service Back\-End Operations Management**

• Lead and manage the **service coordination/back\-end team** for call logging, scheduling, and closure.
• Ensure accurate **documentation of service activities** (PM reports, installation reports, breakdown calls).
• Monitor **service call TAT, escalation handling, and closure efficiency**.
• Maintain proper **audit trails and compliance** with company SOPs.
• Coordinate with field engineers for effective service execution.
• Timely quotation submission

### **2\. Service Sales Management**

• Drive **AMC/CMC conversion, renewal, and uptime contracts**.
• Identify opportunities for **service revenue growth** (spares, upgrades, billable services).

### **3\. MIS \& Reporting**

• Prepare regular **service dashboards and reports** (uptime, contract coverage, call status, revenue).
• Analyze performance data to identify **gaps and improvement areas**.
• Share periodic updates with management.
• Parts\- Inventory management in India warehouse

• *Key Performance Indicators (KPIs)**
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• Service call closure TAT
• AMC/CMC renewal \& conversion rate
• Service revenue achievement
• Documentation \& audit compliance
• Customer satisfaction (CSAT)
• Back\-end efficiency metrics
• *Why Join Us?**

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To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face\-to\-face collaboration supports your learning, your progress, and your success.

• *To learn more about BD visit**https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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• *Primary Work Location**

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IND Gurgaon \- Signature Towers B**Additional Locations**

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• *Work Shift**

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