Job Title: Desktop Support Technician / IT Support Engineer
Role Summary
Provide day\-to\-day technical support to end users for desktops, laptops, printers, and related peripherals. Ensure systems run smoothly so employees can work without tech headaches.
Key Responsibilities
\- User Support: Respond to tickets, calls, and emails for hardware/software issues. Troubleshoot Windows/Mac OS, MS Office, email, and connectivity problems.
\- Hardware Management: Install, configure, and maintain desktops, laptops, monitors, printers, and mobile devices. Handle RAM, SSD, and component upgrades.
\- Software \& OS Support: Install OS, drivers, patches, and business applications. Manage user accounts, permissions, and password resets in Active Directory/Azure AD.
\- Network Basics: Troubleshoot LAN/Wi\-Fi, VPN, and basic IP/DNS/DHCP issues. Escalate complex network/server problems to L2/L3 teams.
\- Asset \& Inventory: Track IT assets, maintain inventory records, and manage warranty/AMC for devices.
\- Documentation: Log all issues in ticketing tool like ServiceNow, Jira, or Zendesk. Create KB articles for common fixes.
\- Compliance: Follow IT security policies, data backup procedures, and antivirus/patching schedules.
Required Skills
\- Technical: Windows 10/11, Mac OS, MS Office 365, Outlook, basic networking, remote desktop tools like AnyDesk/TeamViewer.
\- Hardware: Hands\-on with PC assembly, troubleshooting, and peripherals.
\- Soft Skills: Clear communication, patience with non\-tech users, good time management.
Qualifications
\- Education: Diploma/Bachelor’s in IT, Computer Science, or related field.
\- Experience: 0\-3 years in IT support. Freshers with good hardware knowledge can apply.
\- Certifications: A\+, Network\+, ITIL Foundation, or Microsoft certifications are a plus.
Work Conditions
\- May require rotational shifts, on\-call support, or occasional weekends.
\- Some roles need on\-site support across office floors.
Pay: ₹20,000\.00 \- ₹22,000\.00 per month
Work Location: In person
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