Desktop Support Engineer

• *Location:** Bengaluru

• *Reporting To:** Deputy Manager – IT Infra

• *Job Summary:**

Candidate must possess the ability to effectively manage Day to Day operational tasks across a wide range of areas, such as IT Infrastructure, LAN, WAN, Servers, End user Back\-up, Recovery, Switches, Access Points, Cloud Storage. By maintaining consistent and quality communication both within the team and End users.

The position is based at CreditAccess Grameen Limited, Regional Office in Bangalore and should be working closely with the internal IT team and All CAGL End Users \& Vendors.

• *Broad Roles and Responsibilities:**

• Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
• Coordinate with Partners related to ILL \& MPLS Links, Video Conferencing, updates, and develop processes and procedures that fulfil the support of secure systems.
• Installation, Configuring \& Troubleshooting Operating System of Windows / Linux /Ubuntu / RHEL based operating systems.
• Participate in anticipating, mitigating, identifying, troubleshooting, and resolving hardware issues on Desktops / Laptop / LAN / WiFi / Printer /Scanner and all IT infra devise in a timely and accurate fashion.
• Experience in Desktop Assembling, Laptop Hardware Trouble shooting Card Level.
• Configuring \& troubleshooting of printer, scanner \& LAN related issues reported by users Installation and configuring of wireless Data Cards in users’ laptops.
• Experience in configuring \& troubleshooting of MS Outlook all Flavors or any mail Clients(Open Source) Remotely resolving Utility application problems and network problems and mail configurations.
• User group policies creation \& modification Monitoring of virus issues through Endpoint Protection antivirus. Regular data \& mail backup of MS outlook (PST files).
• Coordinate with other staff, to prioritize and work on continuing to improve existing systems.
• Demonstrate good technical knowledge about IT Infra and business understanding to create superior solutions for end users.
• Configuring the Desktop / Laptops (Windows / Linux /Ubuntu \& RHEL) setup \& monitoring the same.
• Advanced Remote Desktop and Terminal Server experience
• Knowledge of Microsoft Windows / RHEL Server in AD \& LDAP environment.
• Coordinating and Implementing of Monthly Patching of Desktops / Laptops etc (i.e. Windows \& RHEL)
• Track and input time on tickets.
• Maintaining IT Infra Assets Data using necessary tool.
• Stay current with system information, changes and updates.
• Ability to speak to a non\-technical audience about technical problem.

• *Educational Background \& Skillset:**

• Any graduate/ Diploma in Technical Domain
• 2 to 3 years Managing Desktop / Laptops / Printers / Scanners etc.
• Experience with Performance Tuning and Optimization of Desktops, Laptops etc
• Vendor Management.
• Experience in Mail Client Configuration and Trouble Shooting.
• Experience with backups, restores and recovery models for end users.
• Knowledge of active directory and Ldap setup.
• Good analytical and problem\-solving abilities.
• Good \& clear communication skills in English.

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