Desktop Support Engineer

• *Job description**

A desktop support engineer is an IT professional who provides technical support for computers and software systems:

• **Troubleshooting**: Troubleshoot and repair hardware and network issues
• **Installation**: Install, configure, and maintain desktop computers, software, and peripheral equipment
• **Support**: Provide end\-user support, including responding to client inquiries and providing technical support
• **Upgrades**: Perform system upgrades and advise on software and hardware upgrades
• **Documentation**: Document incidents, problems, and resolutions
• **Communication**: Communicate progress frequently if troubleshooting complex problems
• **Follow\-up**: Follow\-up afterwards to ensure the original problem was fully addressed
• **Log**: Maintain a log of job tickets and maintenance tasks

• *Key Responsibilities**

• Provide **L1 technical support** for desktops, laptops, Printers and peripherals
• Install and configure **operating systems (Windows/macOS)**
• Troubleshoot basic **hardware and software issues**
• Assist in **network connectivity (LAN/Wi\-Fi) issues**
• Configure **printers, scanners, and other devices**
• Support **Microsoft Office / Microsoft 365 applications**
• Handle **IT helpdesk tickets** and resolve issues within SLA
• Provide **remote support** using tools like AnyDesk / TeamViewer
• Maintain **IT assets and inventory records**
• Assist senior engineers in **system maintenance and updates**

Required Skills

• Basic knowledge of **computer hardware \& networking**
• Familiarity with **Windows OS and MS Office**
• Understanding of **troubleshooting techniques**
• Willingness to learn new technologies
• Basic knowledge of **Active Directory (preferred)**

Qualification

• Diploma / Bachelor’s Degree in IT, Computer Science, or related field
• Candidates with **1–5 year experience** can apply

HR Contact Number: 78457 64900 / 70100 57891

Job Type: Full\-time

• *Pay:** ₹18,000\- ₹20,000 per month

• *Shift:**

• Day shift

Work Location: Rudrapur, Uttarakhand

Job Type: Full\-time

• *Benefits:**

• Leave encashment

Work Location: In person

Job Type: Full\-time

Pay: ₹17,000\.00 \- ₹24,000\.00 per month

Benefits

• Leave encashment

Work Location: In person