Desktop Support Engineer L1

• *This is Part Time/ Freelancing/ Dispatch Type not for Fresher**

Key Responsibilities

• Provide **L1 technical support** to end users for desktop, laptop, software, and peripheral\-related issues.
• Troubleshoot **Windows 10/11** operating system issues.
• Install, configure, and troubleshoot standard business applications.
• Troubleshoot **MS Office / Microsoft 365** applications including Outlook, Teams, Word and Excel.
• Perform basic troubleshooting of:
• Desktop and laptop hardware
• Printers and scanners
• Keyboard, mouse, monitors and other peripherals
• Wi\-Fi and LAN connectivity
• VPN connectivity
• Internet and basic network issues
• Perform **software installation, configuration, updates, and basic troubleshooting**.
• Support **new laptop/desktop deployment and user onboarding**.
• Perform OS installation, system imaging and application deployment as per company SOP.
• Assist with **hardware replacement, troubleshooting and asset tagging**.
• Handle basic **Active Directory** tasks such as:
• Password reset
• Account unlock
• Basic user/account troubleshooting
• Provide basic support for **Microsoft Entra ID / Azure AD** where applicable.
• Create, update, categorize and close incidents in the **ITSM/ticketing system**.
• Follow incident management and escalation procedures.
• Ensure incidents are resolved within defined **SLA timelines**.
• Escalate complex issues to **L2/L3 teams** with complete troubleshooting details.
• Maintain proper documentation of incidents, resolutions and knowledge articles.
• Coordinate with other IT teams, vendors and service providers when required.
• Provide professional and timely support to end users.

Pay: Up to ₹1,000\.00 per day

Work Location: In person