Desktop Support Engineer L1

Job Summary

We are seeking a skilled and customer\-focused L1 and L2 Desktop Support Engineer to

provide second\-level technical support to end users. You will handle escalated issues from L1 support, troubleshoot more complex hardware/software problems, and ensure smooth day\-today IT operations across the organization. This role requires strong analytical skills, excellent communication, and the ability to work under pressure.

Key Responsibilities

 Respond to and resolve escalated technical support tickets (hardware, software, and

network\-related).

 Troubleshoot issues related to Windows/Mac OS, Microsoft Office, and other

business applications.

 Perform installations, configurations, upgrades, and maintenance of desktops, laptops,

printers, and peripherals.

 Manage user accounts, permissions, and access rights via Active Directory, Exchange,

or other IAM tools.

 Support remote users via tools like Remote Desktop, TeamViewer, or similar.

 Participate in deployment and patching of systems and applications.

 Handle asset management and inventory tracking for IT equipment.

 Escalate unresolved issues to L3 support or vendors as required.

 Maintain documentation for systems, procedures, and issue resolutions.

 Provide occasional on\-call or after\-hours support based on business needs.

Required Skills \& Qualifications

 Bachelor’s degree in IT, Computer Science, or related field (or equivalent

experience).

 1–5 years of experience in IT support

 Strong knowledge of Windows 10/11, Mac OS, and Office 365\.

 Proficiency with Active Directory, Exchange, DNS, DHCP, and networking basics.

 Excellent troubleshooting and problem

Pay: ₹21,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person