Desktop Support Engineer L1

• *Job Role:\-** **Customer Support Engineer (L1 Support)**

• *Key Responsibilities:**

• *L1 End User \& Desktop Support**

• Handle L2 escalations for desktop, laptop, OS, and application issues
• Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams
• Resolve Outlook OST/PST, profile, and email sync issues

• *Active Directory \& Access Management**

• User creation, modification, and deletion in Active Directory
• Password reset, account unlock, and group policy troubleshooting
• Manage shared folders, printer access, and user permissions

• *Network \& Connectivity Support**

• Basic troubleshooting of LAN, WAN, Wi\-Fi, VPN
• IP configuration, DNS, DHCP troubleshooting
• Coordinate with ISP and internal network teams

• *CCTV Support**

• Basic installation, configuration, and troubleshooting of CCTV cameras
• DVR/NVR configuration, camera connectivity, and storage issues
• Coordinate with vendors for camera maintenance and repairs

• *EPABX / IP Telephony**

• Basic configuration and troubleshooting of EPABX systems
• Extension creation, call routing, and handset issues
• Coordinate with telecom vendors and service providers

• *Biometric \& Access Control Systems**

• Support biometric attendance and access control systems
• User enrollment, deletion, and device synchronization
• Troubleshoot device connectivity and report issues

• *Asset \& IT Operations**

• Laptop/desktop allocation, tracking, and asset management
• OS installation, imaging, patching, and upgrades
• Vendor coordination for hardware, CCTV, EPABX, and biometric devices

• *Security \& Compliance**

• Antivirus installation and endpoint security compliance
• Basic knowledge of data backup and recovery
• Ensure adherence to IT and security policies

• *Documentation \& Reporting**

• Maintain IT documentation, SOPs, and asset records
• Prepare incident reports and Root Cause Analysis (RCA)

• *Qualification:\-** **IT or relevant degree**

• *Job Location** **: Chandivali, Mumbai**

• *Relevant Experience****: 2 to 4 Years**

• *Shift: Monday to Saturday between 8 AM to 8 PM Rotational Shift. (2nd \& 4th Saturday will be week off)**

• *Salary:** **As per industry standards.**

• *Industry:** **IT**

• *Employment Type:** **Yearly Contract basis**

• *For any further inquiries you may get back to us via e\-mail / call**

Pay: ₹300,000\.00 \- ₹360,000\.00 per year

Benefits

• Health insurance

Work Location: In person