Desktop Support Engineer L2

• Troubleshooting \& fixing desktop / laptop OS, e\-mail client Creating OS images to reduce the OS deployment time
• Mentoring L1 teams unresolved issues.
• Leading the L1 teams in absence of Team Leader
• Ability to quickly analyze \& diagnose technical problems
• Independently generates solutions based on analytical, technical skills and train other team members
• Problem determination and resolution within SLA's
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Patch management for desktops – ensure critical patches are updated on schedule

Pay: ₹23,000\.00 \- ₹26,000\.00 per month

Education

• Bachelor's (Required)

Experience

• Desktop support: 2 years (Required)

Work Location: In person