Desktop Support Engineer L2

Please find below requirement of Desktop Support L2 role

• *Plan of Action : Closure in 1 week, ensure candidates are available for Face\-to\-Face discussion by next.**

• *Excellent communication required**

• *Experience : 4\+ years**

• *Location : Gurugram**

• *CTC offer – 5 LPA**

• *Immediate joiners**

Role DL2 –

Responsible for managing, and ensuring reliable operation of End user systems, networks, and servers in an on\-premises environment.

Azure Ad / Azure Intra ID

Zscalar

Sophos AV dashboard

Firewall

VPN

MDM

DLP

XDR

O365

Windows Server/AD

Please share your profile at salma.saifi@cmsitservices.com

Key Responsibilities – DL2

\- Manage and handle day by day issues with End users,

\- Operating System \& Software patching, hardware troubleshooting,

\- Troubleshoot system, network, and application issues for end\-users.

\- Oversee backup and disaster recovery planning for on\-premises infrastructure.

\- Support hardware, software, and network devices (routers, switches, firewalls).

\- Implement access controls and security policies in alignment with IT best practices.

\- Configuration \& management of service desk tools like Manage Engine SDP \& Endpoint Central, Zendesk, Jira, etc.

\- Knowledge to Manage issues with physical and virtual servers (Windows and Linux).

\- knowledge to Manage Active Directory, DNS, DHCP, GPO, Office 365 \& Google Suite.

\- Ensure system security by implementing firewalls, antivirus, and patch management.

Required Skills –

\- Strong knowledge of networking, firewalls, VPNs, and endpoint security.

\- Hands\-on experience with system monitoring and patch management.

\- Good knowledge in Windows Server, Active Directory, Group Policy, and Office 365\.

\- Experience with virtualisation technologies (VMware, Hyper\-V).

Certifications (Preferred if any) –

Microsoft, CISCO etc if any (Windows Server, Azure, Administration or any, CompTIA A\+ or Network\+)

Please share your profile at salma.saifi@cmsitservices.com

Pay: Up to ₹550,000\.00 per year

Benefits

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person